Here's exactly what happens after you place an order, and how long it takes.
Dispatch time
Orders are dispatched within 1–2 business days of being placed. Orders placed on a weekend or public holiday are dispatched the next business day.
Delivery time
Estimated delivery is 7–15 days from the date you order. This includes the 1–2 day dispatch window.
We ship direct from the manufacturer rather than holding retail stock in a warehouse. That's slower than next-day delivery. It's also the reason our prices are what they are instead of carrying a retail markup.
Tracking
You'll receive a tracking number by email as soon as the carrier scans your parcel — usually within 2–3 business days of ordering. If you haven't received tracking within 3 business days, email us and we'll chase it.
Tracking sometimes shows no movement for a few days mid-transit. This is normal and does not mean the parcel is lost.
Where we ship
We currently ship within the United States.
Shipping costs
Shipping costs, if any, are calculated and shown at checkout before you pay.
If your order hasn't arrived
If your order hasn't arrived within 30 days of purchase, contact us and we will refund you in full or resend it. You don't need to chase the carrier yourself.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped to an incorrect address supplied at checkout, we can't recover it.
Contact
Email support@serenely.net — we answer every message, usually within one business day.